Terms of service

KONO GUAM — Terms of Service

Last updated: [11/20/2025]

Welcome to KONO GUAM. These Terms of Service outline the rules, responsibilities, and expectations for using our website and purchasing from our store. By accessing our site or placing an order, you agree to these terms.

Our work is rooted in cultural storytelling, ethical production, and respect for community — and these terms help us uphold that responsibility.

1. General Use of Our Site

You may use our website for personal, non-commercial use only.
You agree not to:

  • Copy, reproduce, or exploit any part of the site without permission

  • Use our content, photos, or designs without written approval

  • Attempt to interfere with the operation or security of the site

All content on this website — including images, product designs, logos, and text — is owned by KONO GUAM and protected by copyright and trademark law.

2. Orders & Preorders

When you place an order, you agree that:

  • All information you provide is accurate and complete

  • You are authorized to use the payment method

  • You understand our All Sales Final policy

  • Preorders are made specifically for you and cannot be canceled

We reserve the right to refuse or cancel any order if fraud, error, or misuse is suspected.

3. Pricing & Availability

All prices, product descriptions, and availability may change at any time.
We do our best to provide accurate information, but mistakes may occur.
If we need to correct an error, we may update, adjust, or cancel an order — with communication sent to you immediately.

4. Shipping

By placing an order, you acknowledge that:

  • Shipping timelines are estimates

  • Preorders have extended production periods

  • Delays due to carriers, customs, or weather are outside our control

If your package is lost or damaged, we will support you through the carrier claim process.

5. Returns & Refunds

Please refer to our Return Policy, which is incorporated into these Terms.
KONO GUAM is All Sales Final, with exceptions only for wrong or damaged items.

6. Accuracy of Information

We strive for accuracy in all product descriptions, imagery, and sizing details.
Colors may vary slightly due to screens, lighting, or device settings.
Small variations in knit, pattern, or embroidery are normal in small-batch production.

7. Prohibited Conduct

You agree NOT to use our site for:

  • Fraudulent or unlawful activity

  • Harming or attempting to harm KONO GUAM or its customers

  • Disrupting the website’s performance

Any misuse may result in blocked access or order cancellation.

8. Intellectual Property

Everything you see under KONO GUAM — including designs, patterns, logos, imagery, copywriting, graphics, camo prints, and cultural storytelling — is original and protected.
Copying, reproducing, or reselling our creative work without permission is strictly prohibited.

9. Limitation of Liability

To the fullest extent allowed by law, KONO GUAM is not liable for:

  • Losses caused by shipping delays

  • Damage caused by misuse or improper care

  • Technical issues experienced on the website

  • Any indirect or consequential damages

Your statutory rights remain intact.

10. Changes to These Terms

We may update these Terms occasionally to reflect changes in our business or legal requirements. Updates will be posted here with a revised effective date.

11. Contact Us

For any questions about these Terms of Service, please reach us at:

📧 KONOGUAM@GMAIL.COM

We operate through respect, clarity, and community care. Mahalo for supporting culturally rooted, small-batch fashion — every purchase fuels the work, the story, and the future of KONO GUAM.